1. Free trial
The 15-day trial is free and requires no card, so there is nothing to cancel or refund during it. It simply ends on its own — no auto-charge follows unless you separately choose to subscribe.
2. Cancelling a subscription
You can cancel your Pro Monthly or Pro Yearly subscription at any time from the Stripe customer portal:
Manage or cancel your subscription →
Cancellation takes effect at the end of your current billing period — you keep full access until then, and you will not be charged again afterwards. We don't offer a way to cancel mid-cycle and keep access beyond the period you already paid for.
3. Refunds
Because access is granted immediately and the billing period you paid for runs its full course, we do not offer refunds for partial or unused billing periods — monthly or yearly. If you cancel partway through a period, you keep access until it ends rather than receiving a pro-rated refund.
Exceptions we will review case by case, within 14 days of the charge: a duplicate charge, a charge you did not authorise, or a billing error on our part. Contact [email protected] with your billing email and we'll look into it.
4. Failed payments
If a renewal payment fails, Stripe automatically retries it a few times over the following days. If every retry fails, the subscription is cancelled and channel access is removed — no partial charge is taken for that period.
5. Switching between monthly and yearly
Our checkout doesn't currently support switching plans mid-cycle. To move from monthly to yearly (or back), cancel your current plan via the portal above and subscribe to the other plan once the cancelled one ends.
6. Chargebacks
If you dispute a charge with your card issuer instead of contacting us first, your subscription is cancelled and access removed as soon as we're notified. We're always happy to resolve billing issues directly — please reach out before filing a chargeback.
7. Contact
Billing questions? Email [email protected].